It is easier and quicker to book appointments and request repeat prescriptions via our online service. Simply log in and select an option.
Due to COVID -19 the facility to make online appointments has been temporarily suspended until further notice.
To reduce footfall in the building, we are asking patients to nominate a chemist to collect your prescriptions and allow 96 hours (4 working days). Please remember to allow extra time for weekends and bank holidays.
If Patient Access is unavailable you are advised to make alternative arrangements for your medication and appointments.
If you haven’t yet registered for online appointments or repeat prescriptions please pop into Reception to request an individual patient log on (unfortunately this cannot be posted out due to Patient Confidentiality).
Your Repeat Medication
If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription. The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the chemist for dispensing. Pharmacists dispense and supply medicines. You can buy over-the-counter medicines (which don’t need a prescription from your doctor) and get prescribed medicines from a pharmacist.
Repeat dispensing means they can supply you with prescribed medicines for up to a year, without you seeing your GP each time a prescription finishes.
How to order your Medication
Please place your prescription order in one of the following ways:
- Telephoning the automated system (028 91638649) service available 24 hours every day. Leave details of your name, address, DOB and your prescription request, including dosage of your medication(s).
- In person – prescription requests can be left in the express box at reception.
- By post – Please provide a self-addressed envelope.
- By fax – to 028 91638647
- By secure internet access – via the link at the top of this page (Patient Access). New users are required to complete a simple registration.
The doctors and/or Practice nurses at the Practice regularly review the medication you are taking. This may involve changes to your tablets, in accordance with current Health Board policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication, this may avoid unnecessary delays to further prescriptions.
Please refer to our annual medication guide below which you can download or view.
Non-Repeat Items (Acute Requests)
Non Repeat Prescriptions known as “Acute” prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your Doctor prior to being added onto your repeat prescription records.
Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.
Requests before 1pm will be ready for collection the same day after 4pm. Requests after 1pm will be ready after 4pm the following day for collection. Hospital medication requests are treated the same. (Unless medically urgent, these will be ready same day after 4pm but only if a GP has deemed urgent.)
When you are discharged from hospital you should normally receive five days supply of medication.
On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via S.A.E. before your supply of medication has run out.
Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will issue you with a Prescription. The Practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the Doctor, your prescription should normally be ready by 4pm on that day if deemed urgent by the GP, or you may be advised to attend the next day.